SHIPPING & RETURNS

DELIVERY:

Delivery is normally takes 10 working days after  receipt of order, up to 14 days in some cases. All  purchases  are subject to item availability. Although Art Escudellers tries to maintain a complete item stock, for reasons beyond our control this is not always possible.

Art Escudellers will invoice each product purchased. The invoive will be enclosed with the merchandise. Please note that different addresses may be used for invoicing and/or shipping.

Art Escudellers normally uses FEDEX’S shipping services, which handles customs requisites promptly and professionally. Nevertheless we reserve the right to use alternate couries or aircraft, without previous notice, when so required.

DAMAGE TO MERCHANDISE:

If the package, when delivered, shows any sign of mishandling which might have damage the merchandise, the customer must make this observation on the waybill presented by the courier.

Once the package is opened, if the merchandise is damaged, please take a picture and send it immediately to: export@escudellers-art.com

You must also notify the damage to the shipping company within 14 days from the date of  receipt of the goods.
This procedure is necessary to prove the damages suffered and continue with the replacement process.

TRACING SHIPMENTS:

Information about local offices and real-time tracing of shipments is possible on the following web site:
WWW.FEDEX.COM

SHIPPING COSTS:

Shipping costs include
.- Packing.
.- Door to door delivery service.
.- 100% insurance.

ART ESCUDELLERS IS NOT RESPONSIBLE FOR ANY DUTY OR TAXES ON IMPORTED GOODS APPLICABLE IN THE RECEIVING COUNTRY.

RETURN POLICY:

Art Escudellers guarantees consumer rights and interests as establish in the laws regarding:

CONDITION OF SALE :

Every article sold by Art Escudellers is backed by a 100% satisfaction guarantee. If you are not satisfied with your purchase, we will gladly exchange the item, credit your account, or refund your money, whichever you prefer. Please keep in mind that our articles are hand made and hand painted and their return should be justifiable. Any item returned must be shipped at your own expense, by registered mail, explaining the reason for such return.

 RETURN POLICY:

Articles purchased from Art Escudellers services are subject to the conditions of  laws regulating the right to return merchandise.
Merchandise must be return to the retailer no later than  7  days from the date of receipt.

A customer who wishes to exercise this right must:

.- Send a registered letter with return receipt expressing his intention to exercise this right  to the retailer within 7  days of receiving the merchandise.

Or

.- Send a fax to the retailer  0034 -93.412.1501 ,within 7 days after receiving the merchandise ,expressing his intention to exercise his right.

In either case he must  send a registered letter with return receipt.

All  correspondence regarding return merchandise must be signed by the original buyer and addressed to:

Art Escudellers
Calle Escudellers 23-25
08002 Barcelona – Spain.

And should include the purchase order number assigned  when ordering or purchasing merchandise, as well as the following information regarding the customers bank account:

Bank Name:
Bank Address:
Agency Number:
Account Name and Number:

SHIPPING EXPENSES FOR THE RETURN OF MERCHANDISE MUST BE PAID BY THE CUSTOMER. MERCHANDISE MUST BE RETURNED IN GOOD CONDITTION AND CORRECTLY PACKED.

Art Escudellers  provides assistance and additional  information on shipping of any type of merchandise to be returned. Please call us at:
0034 – 93.412.6801.

Thirty (30) days after  receiving the letter of intent for return of merchandise as well as the returned articles Art Escudellers will credit the purchase price to the customer´s bank account. The purchase price refers exclusively to the price of the merchandise as indicated on the shipping documents.

SHIPPING AND/OR DELIVERY CHARGES WILL NOT BE REFUNDED. THESE MUST BE PAY FOR THE CUSTOMER.